More than two-thirds of learning leaders aren’t confident in their L&D plan, Training Industry reports. But almost as many respondents said that spending has increased.…
Experience-driven brands need to train employees to recognize customer service moments of truth and empower employees to put the customer’s needs first—but how? Check out…
With how fast everything’s changing this year, it’s more important than ever to have your operations dialed in. Achieving operational efficiencies isn’t too hard with…
For better or worse, customer experience makes or breaks retail success. Your LMS can impact how shoppers engage with your store. Here are three examples…
When it comes to retail company culture, who’s responsible is less important than who’s involved. Culture represents an enormous opportunity to build relationships with customers…
Well-trained employees are essential to excellent customer experience. As the face of your company, they’re the ones who deliver experiences to your customers. An LMS…
Brick-and-mortar retailers have what it takes to get shoppers offline and in-stores, but only if they use modern training solutions to help employees deliver an…