Client Support
Our commitment to building successful, lasting partnerships is more than just a statement – it defines who we are. Our client support model extends beyond the account experts you work with regularly to encompass a range of training, educational and community resources, communities, and events, organized to help you learn from the best and exceed your organizational goals.
The Community You'll Be Joining
We work with some of the most innovative L&D brands around. When you join the Wisetail client community you gain access to a rarified set of individuals and organizations open to sharing best practices, connecting, and learning from each other. We use a Wisetail platform to bring you all together, and look forward to welcoming you to ‘The Drop’.
Welcome to our community of L&D Leaders
Strategy
Our Client Experience (CX) team takes a consultative approach. We get to know your business, challenges, and goals, to provide strategic support rooted in our broad experience, so you get the most out of Wisetail.
Partnership
Our team is behind your team. We’ve developed strategic, technical, and community support tools that build lasting relationships. Tap into our network of Wisetail clients to connect, grow, and share best practices amongst the strongest community of L&D professionals around.
Service
We’re passionate about great service and the power of building effective learning & development programs. Beginning with implementation on through your lifetime with Wisetail, you’ll work with inspired CX professionals who really care.
Implementation & Product Training
Implementation — Product training & best practice courses designed to work for you. Go at your own pace, or follow a guided pathway — you choose!
Knowledge Base — Dive into technical product guides or be in touch with our ready to help Technical Support team if something isn’t working out quite as expected.
Release Updates — Never miss out on the latest and greatest from Wisetail. We make sure release updates are well-communicated and easy to access via The Drop and our Knowledge Base.
Community Resources
The Drop — Welcome to our client community. Connect with other L&D professionals, discover Wisetail events, read client highlights (yes! we like to highlight our clients amongst each other), and stay on top of product updates.
Client Success Program — As we keep saying, our client community is pretty special. We like to share the great work you’re doing, because when you win, we all do.
The People Supporting Your Success
Our Implementation and Account Management team act as an extension of your team, empowering you to meet and exceed your organizational goals. And our friendly Technical Support team are always ready to help solve any challenges that may arise.
 Kara Trapp VP of Client Success |  Amy Gaudielle Head of Account Management |  Jamison MacKillop Lead Implementation Manager |  Devon Pelton Lead Client Success Manager |  Josh Kurtz Lead Client Success Manager |
 Casey Mai Account Manager |  Brittany McCulley Account Manager |  Emily Wood Implementation Manager |  Cameron Burdette Account Manager |  Hoyt Allen Account Manager |
 Ryan Schwarzkopf Technical Support Manager |  David Moczygemba Lead Technical Specialist |  Kayla Dusenberry Senior Technical Specialist |  C.W. Holeman III Technical Specialist |  Ryan Yakes Senior Technical Specialist |
Cell |  Joshua McVay Associate Technical Specialist | Cell |  Brian Duby Associate Technical Specialist | Cell |
