To initiate change, Local Favorite first had to compile the physical copies of their training materials and brand resources, consolidate the individual components, and integrate them into a digitized library. They established this library on their LMS, Local Favorite University, and organized their homepage by specific brand information. 

To cover their bases more broadly, however, they also created a general resources tab that accounted for more general industry information. By clicking into this section employees could find relevant information, including the food handlers training certifications, state alcohol certifications and manager certifications. This singular point of reference ensures that industry training resources are accurate and readily accessible for all employees, while allowing management to communicate current industry information with greater ease.

Once Local Favorite compiled their resources in a centralized location, they were able to focus on enhancing their ability to track employee Food & Beverage certifications. Through easily configured permissioning, they equipped management with the ability to pull their employees’ certification completion statistics, see who needs to complete the food safety modules, and identify which employees have expiring credentials. Managers receive notifications when employee certifications are 30 days out from expiration so they can inform their employees to get the necessary re-certifications.

To come full circle, Local Favorite established easy pathways so employees would utilize the provided resources. When employees are notified that they need to complete a renewal, they can login to the Local Favorite University and click directly into the food handler certification module. This automatically redirects employees to the food safety certification website so they can complete the required courses. This easy process allows employees to access important information, and creates a more cohesive training experience.