Information Overload:
Why Frontline Workers are Quitting & How to Fix It
a Frontline Worker Survey
83% of workers feel overwhelmed by the amount of information required to do their job, and one in five have considered quitting as a result.
Wisetail, in partnership with Talker Research, surveyed 1,000 frontline workers in the restaurant, retail, fitness and hospitality industries to understand their learning behaviors and the role knowledge resources can have on an employee’s confidence. This accompanying report is jam-packed with insights and perspectives from frontline workers, exploring the relationship between information overload and worker competence.
Key findings include:
- Understanding the roots of information overload and the effects it has on frontline workers
- Why employees actually want to stay, and what you can do to increase retention
- The impact of fostering peer-to-peer connection within your organization
Download the full survey
results and key insights!
It's very easy to get overwhelmed by information, and that can absolutely lead to making mistakes. It’s important to not rush into it and to take time to learn about their role and really lean into the resources your company provides.
Ali Knapp, President, Wisetail
