How learning plays a vital role in your day-to-day operations and guest experiences.

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Conducted by OnePoll, this report reveals the behaviors and learning preferences of over 1,000 frontline workers in the hospitality, food and beverage, hospitality, and restaurant industries. Learn how workers from staff to manager-level workers manage their day and gain insights into the root causes for potential breakdowns in your customer experience process.

Included in this report are key findings of frontline workers:

  1. Task management skills workers feel are required to do their job successfully
  2. Behaviors and habits exhibited throughout workers shifts
  3. Learning and training preferences