DID YOU CATCH ALI & JAY'S CHART 106 SESSION?
How to Rethink Engagement &
Learning to Fuel Success
Ali Knapp
President,
Wisetail
Jay Hartwig
Director of People and Retention,
Fox Restaurant Concepts
Key Takeaways
Improving effectiveness of your long-term training programs with a learning-first approach.
Be intentional with L&D practices and implementations
Set clear expectations to keep your team aligned. User-friendly, intuitive, and personalized training helps learners feel valued and engaged. When facing high churn, engagement in your training programs will be your strongest ally.
Provide continuous learning opportunities for employees
Make every level special to keep learners engaged with continuous learning. Show career paths to encourage interest. By fostering a culture of ongoing development, you empower employees to grow their skills and remain engaged in their roles.
Tailor methods and communication to your learners
Understanding your audience is key to effective learning. Target various learning methods with varied content – to start, microlearning and interactive content. Ensuring that each individual receives the support and resources they need to succeed.
Lean into technology to support L&D best practices
Leverage technology to streamline and automate processes, allowing you to focus on what truly matters—building meaningful, human-centered learning experiences. Create efficiencies that free up time for more personalized and impactful interactions.
Goals, metrics, and time management.
- Conduct a needs assessment, gather feedback through surveys, and secure buy-in from stakeholders and departments through collaboration.
- Work backwards by starting with desired outcomes, and implement an incremental rollout with small, manageable releases.
- Develop a business case, create a timeline and communication plan, and define delivery methods that align with the program’s goals.
- Establish measurements, recognize achievements, conduct a risk analysis, and ensure every level of the organization is prepared to support and execute the training effectively.
Goals, metrics, and time management.
- Conduct a needs assessment, gather feedback through surveys, and secure buy-in from stakeholders and departments through collaboration.
- Work backwards by starting with desired outcomes, and implement an incremental rollout with small, manageable releases.
- Develop a business case, create a timeline and communication plan, and define delivery methods that align with the program’s goals.
- Establish measurements, recognize achievements, conduct a risk analysis, and ensure every level of the organization is prepared to support and execute the training effectively.
Make every level special.
- Develop a recognition program that rewards employees for achieving different levels of training.
- Make learning enjoyable and desirable by showing employees the potential future paths available through continuous training.
- Implement a blended approach and ensure buy-in from top leadership.
- Require every level of the organization to complete training so they can effectively support and execute it.
Make every level special.
- Develop a recognition program that rewards employees for achieving different levels of training.
- Make learning enjoyable and desirable by showing employees the potential future paths available through continuous training.
- Implement a blended approach and ensure buy-in from top leadership.
- Require every level of the organization to complete training so they can effectively support and execute it.
Consistency is key.
- Implement gamification and tie data to business metrics to drive meaningful engagement.
- Use a central hub for communication and updates to keep everyone informed.
- Collect feedback regularly and offer Chatbox AI for additional support.
- Conduct weekly webinars to maintain consistent interaction and learning.
Consistency is key.
- Implement gamification and tie data to business metrics to drive meaningful engagement.
- Use a central hub for communication and updates to keep everyone informed.
- Collect feedback regularly and offer Chatbox AI for additional support.
- Conduct weekly webinars to maintain consistent interaction and learning.
L&D shows up in every metric.
- Assess retention, turnover, and employee engagement as key indicators of success.
- Measure guest satisfaction through surveys and evaluate impacts on brand standards, food costs, waste reduction, and mistake frequency.
- Track positive changes in sales performance and time to competency.
- Monitor training completion rates and compliance tracking to ensure adherence to learning and development goals.
L&D shows up in every metric.
- Assess retention, turnover, and employee engagement as key indicators of success.
- Measure guest satisfaction through surveys and evaluate impacts on brand standards, food costs, waste reduction, and mistake frequency.
- Track positive changes in sales performance and time to competency.
- Monitor training completion rates and compliance tracking to ensure adherence to learning and development goals.
Empathy at every step.
- Ensure clear communication, set expectations, and use trainers who understand the “why” behind the training.
- Tailor your approach to meet learners where they are, providing an environment that allows for mistakes and encourages the right mindset.
- Create a conducive learning environment, both physically and emotionally, while reinforcing core values and culture.
- Gain buy-in from leaders and others through incentives, and celebrate successes publicly and privately.
Empathy at every step.
- Ensure clear communication, set expectations, and use trainers who understand the “why” behind the training.
- Tailor your approach to meet learners where they are, providing an environment that allows for mistakes and encourages the right mindset.
- Create a conducive learning environment, both physically and emotionally, while reinforcing core values and culture.
- Gain buy-in from leaders and others through incentives, and celebrate successes publicly and privately.
But wait, there's more
More Takeaways from Chart 106!
Pairing People and Technology to Rethink Learning and Fuel Success with Jay Hartwig at Fox Restaurant Concepts
Jay shares his insights on fostering a culture of growth and retention within the dynamic restaurant industry. With over 25 years of experience, Jay discusses the nuances of managing diverse brands and the importance of human connection in training and development.
Evan Melick, Vice President of Product & Marketing, took the stage at Chart 106 during the renowned CHART Talks series to discuss revolutionizing your routine. Check out her full session!
