Episode #2 | August 21, 2024 | All Episodes

The Evolution of Learning and Content with Jason Berkowitz at Arrow Up Training

Today, we sit down with Jason Berkowitz, Founder at Arrow Up Training, to discuss the evolving landscape of training and content delivery in the service and hospitality industries. Jason shares his journey from scaling restaurant companies to launching Arrow Up Training, focusing on practical, engaging and authentic training methods that resonate with today’s multigenerational workforce. Through his experience, Jason provides insights on how businesses can enhance consistency, trust and retention by fostering a culture of authenticity and practical training.

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Key Takeaways

(03:20) The shift to digital training has democratized content creation, making it accessible and authentic, while emphasizing the importance of consistency across all locations.
(07:58) Micro training combined with storytelling and mixed media appeals across all generations, enhancing engagement and retention by making content more digestible and relatable.
(11:09) Incorporating real-life stories and diverse media formats into training keeps learners engaged, personalizes the experience and reinforces the content's relevance and relatability.
(14:14) Effective training should be brief, intentional and practical, incorporating specific triggers and regular reinforcement to ensure learners retain and apply the information in real-life scenarios.
(16:31) Successful organizations engage employees by involving them in creating and sharing authentic stories and experiences, fostering a bottom-up approach that resonates more deeply than top-down corporate messaging.
(18:45) Crowdsourcing from employees to create relatable, updated content fosters a more authentic culture and attracts a workforce that values clarity and relevance over rigid corporate language.
(22:17) For critical content like compliance training, it's essential to balance high production value with authenticity, ensuring both professionalism and relatability in the final product.
(26:45) Building an effective training program requires focusing on what’s most important, leveraging industry knowledge and continuously learning and adapting to stay relevant in a rapidly changing world.
(32:52) Building strong relationships and providing regular, structured reminders are key to effective management, enhancing employee retention and creating a positive, engaged workplace environment.