Episode #14 | May 5, 2025 | All Episodes

Why Connection Might Be the Most Powerful Business Strategy

We speak with Robin Robison, President at Thrive Restaurant Group, who leads the growth of Modern Market Eatery and HomeGrown. With past leadership roles at Red Robin, Bob Evans and Chili’s, Robin brings decades of experience in brand strategy, operations and people development. In this conversation, she shares how a people-first approach, amplified by the right technology, can elevate both team performance and guest satisfaction.

Robin reflects on how technology must not only drive operational efficiency but also support deeper human connection. From using learning platforms to simplify onboarding to ensuring that even takeout orders carry a sense of hospitality, she emphasizes the need for systems that work in harmony with brand values. Robin also explores the importance of developing emerging leaders, encouraging curiosity and building culture through intentional leadership.

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Key Takeaways

(02:12) Technology should feel invisible in daily operations — when systems are intuitive and seamless, teams stay focused and guests receive better service.
(04:00) Microlearning through short, engaging formats gives teams the autonomy to learn on demand, reinforcing skills without disrupting the pace of service.
(08:36) Internal culture must align with public messaging. Guests and employees should experience the same values promised across all brand platforms.
(09:49) In off-premise channels, hospitality depends on operational accuracy and thoughtful packaging to communicate care when human interaction is absent.
(14:19) A mindset of ongoing curiosity helps leaders maximize existing systems, uncover new features and future-proof operations through better integrations.
(17:24) Asking about individual goals builds stronger team dynamics and helps leaders tailor growth opportunities to meet people where they are.
(19:13) Representation matters. When employees see someone who has navigated the journey before them, it expands their belief in what’s possible.
(22:29) Leadership requires emotional presence, courageous honesty and relational investment, especially in today’s socially fragmented, tech-driven world.
(24:01) Gratitude fosters perspective and contentment, anchoring both personal fulfillment and a more grounded, resilient organizational culture.